EyePrompt

EyePrompt Support

Welcome to support for EyePrompt, the teleprompter app that helps you look at the camera and read your script at the same time. EyePrompt is a native app for iPhone, iPad and Mac, made by Beonbrand Inc., a Canadian company. This page answers the most common questions and walks you through the usual fixes. If you still need help, we are happy to hear from you.

Contact us

There is one way to reach us, and a real person reads every message.

Email: hello@beonbrand.ca

We typically reply within 2 to 3 business days. Business days are Monday to Friday, and replies may take a little longer around weekends and holidays. To help us respond faster, please include your device (iPhone, iPad or Mac) and its model, your iOS, iPadOS or macOS version, and a short description of what you were doing when the issue happened. See "Reporting a bug" below for the exact details that help most.

Frequently asked questions

How does EyePrompt help me keep my eyes on the lens?

EyePrompt places your scrolling script directly in front of the camera view while you record, so your reading position and the lens sit close together. When your eyes follow the words, you are also looking toward the camera, which reads as natural eye contact to your viewers. You control the scroll speed, text size, and layout so the words stay comfortable to read.

The app also offers Smart Pause. It listens to your microphone for how loud you are, not for what you say, and holds the script in place when you stop speaking. This is a simple volume measurement. It is not speech recognition, and it never transcribes or interprets your words.

Smart Follow moves the script at the pace you speak. It recognizes your words on your device, not on a server, and saves nothing it hears. It is on by default on Mac and, from version 1.4, on iPhone and iPad, wherever your device can recognize speech on the device. You can turn it off in Settings or on the recording screen.

Is anything I record uploaded anywhere?

No. EyePrompt is local-first and privacy-first. Your scripts, recorded takes, thumbnails, settings, and Eye Contact Scores are stored on your device, in the app's private storage, and in your own device backups if you make them. The app has no accounts and no login, and it makes no network calls of its own, so nothing is uploaded to Beonbrand. There are no Beonbrand servers holding your data. You can confirm this yourself: EyePrompt works fully in Airplane Mode. Our website is separate from the app: it counts visits with privacy-friendly analytics, uses no tracking cookies, and is not connected to the app.

What is the Eye Contact Score?

The Eye Contact Score is a measurement of how much of a take you spent looking toward the lens. It is calculated on your device using Apple's Vision framework, working from the frames of the video you just recorded. Each front-camera take on iPhone and iPad gets one score, a confidence value and a timeline of where your gaze went. All stay on your device and are deleted when you delete the take.

The score is only a measurement. It never changes, corrects, or repaints your eyes or your gaze, and it does not create or alter any part of your video. No face data is stored, transmitted, or used to identify you.

What is the difference between Free and Pro?

EyePrompt has a Free tier and a Pro upgrade. Pro is available as:

All purchases are handled by Apple through the App Store using StoreKit. Beonbrand never sees your payment card details or your Apple ID. On your device, the app simply learns which Pro plan you have. The prices shown here are US prices. They vary by region and are always confirmed by Apple at the time of purchase.

Which devices does EyePrompt work on?

EyePrompt runs on iPhone, iPad and Mac, and one purchase covers all three. iPhone needs iOS 17 or later and iPad needs iPadOS 17 or later, with a working camera and microphone. The Mac app needs macOS 14 or later and is tested on Macs with Apple silicon. The exact minimum versions are listed on the EyePrompt App Store page, which always reflects the current requirement.

Does EyePrompt work offline?

Yes. EyePrompt is built to run entirely on your device and does not need an internet connection to record, analyze, or export. It works fully in Airplane Mode. The only time your device needs a connection is when Apple handles a purchase, a restore, an offer code or a refund, because those steps happen through Apple, not through the app.

Troubleshooting

Camera or microphone permission

EyePrompt needs camera access to record your video and microphone access to record your audio and to run Smart Pause. If recording will not start, check that both permissions are granted:

  1. Open the iOS Settings app.
  2. Scroll to and tap EyePrompt.
  3. Turn on Camera and Microphone.
  4. Return to EyePrompt and try recording again.

If you previously declined a permission, iOS may not ask again inside the app, so you will need to enable it in Settings using the steps above.

For Smart Follow, also turn on Speech Recognition. For the weekly reminder, turn on Notifications. On a Mac, open System Settings, then Privacy & Security, then Camera, Microphone or Speech Recognition, and turn on EyePrompt.

Storage is full

Recorded takes are saved on your device and can use noticeable space over time. If a recording will not save, or you see a low-storage warning:

A phone call interrupted my recording

If a phone call or another audio interruption arrives while you are recording, iOS may pause or stop the capture. EyePrompt aims to save whatever was captured up to that point. After the call ends, return to EyePrompt, check your takes for the partial recording, and start a new take if you need a clean version. To reduce interruptions, you can turn on Do Not Disturb or a Focus mode before you record.

Exporting or saving to Photos

When you export a finished video, EyePrompt can save it to your Photos library. This uses add-only access, which means EyePrompt can add your exported video to Photos but cannot read, browse, or see anything already in your library.

If saving to Photos fails:

  1. Open the iOS Settings app.
  2. Tap EyePrompt.
  3. Tap Photos and allow EyePrompt to add photos and videos (for example, choose Add Photos Only if offered).
  4. Try the export again.

If storage is full, saving can also fail, so check your available space using the steps in "Storage is full" above.

VoiceOver

EyePrompt is built with Apple's standard interface tools and aims to work with VoiceOver and other iOS accessibility features. If you find a screen, control, or label that is hard to use with VoiceOver, please tell us. Email hello@beonbrand.ca with your iPhone model, your iOS version, and which screen or control gave you trouble, and we will work to improve it.

Managing your subscription and Restore Purchases

Your subscription and purchase history are managed by Apple through your Apple ID, not by Beonbrand.

Restore Purchases

If you reinstall EyePrompt, set up a new device, or do not see your Pro features, use Restore Purchases:

  1. Open EyePrompt.
  2. Go to Settings inside the app.
  3. Tap Restore Purchases.
  4. Sign in with the same Apple ID you used for the original purchase if prompted.

Restore works for the Lifetime purchase and for an active subscription tied to your Apple ID.

Offer codes

Have an offer code? Open Settings in the app and tap Redeem Code. On a Mac, Redeem Code needs macOS 15 or later.

Manage or cancel a subscription

Auto-renewing subscriptions renew automatically unless you cancel at least 24 hours before the current period ends. You manage or cancel everything in your App Store account settings:

  1. Open the iOS Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Tap EyePrompt.
  5. Choose a different plan, or tap Cancel Subscription.

If you cancel, you keep your Pro access until the end of the period you already paid for. The Lifetime purchase is one-time and does not renew, so there is nothing to cancel.

Refunds

Purchases and subscriptions are billed by Apple, so refunds are handled by Apple through the App Store, not by Beonbrand. To request a refund:

  1. Go to reportaproblem.apple.com and sign in with your Apple ID.
  2. Find your EyePrompt purchase.
  3. Choose the option to request a refund and follow Apple's steps.

You can also start a refund request from the receipt Apple emails you after a purchase. Apple decides whether a refund is granted, based on Apple's policies. If you have trouble finding your purchase, email us at hello@beonbrand.ca and we will point you in the right direction.

Reporting a bug

If something is not working, we want to know. Email hello@beonbrand.ca and include:

To make this easier, on iPhone and iPad EyePrompt includes a Share Diagnostics option in Settings. It creates a short, plain-text summary you can choose to send us. It includes details like your app version, your iOS or iPadOS version, whether the device is an iPhone or an iPad, a timestamp, and on-device reliability counters. It does not include your scripts, your recordings, file names, or anything that identifies you, and nothing is ever sent automatically. Sharing it is always your choice.

© 2026 Beonbrand Inc. EyePrompt is a product of Beonbrand Inc. Learn more at beonbrand.ca and eyeprompt.app.

Last updated: October 2, 2026